Frequently Asked Questions
Everything you need to know about your Luther Melbourne experience.
How long does shipping take within Australia and internationally?
Standard shipping within Australia typically takes 3-5 business days, while express orders arrive in 1-2 business days. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for seasonal collections?
We offer a 30-day return window for all full-priced items. Garments must be in their original condition, unworn, and with all Luther Melbourne tags still attached.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. As our cuts are inspired by contemporary Melbourne tailoring, we recommend following the 'True to Size' recommendations listed in the description.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize natural fibers like organic cotton, linen, and premium wool blends, working closely with ethical manufacturers to ensure transparency in our supply chain.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna for our Australian customers.